Peace of mind
5-Year Guarantee
Every Chesterfield Studio piece is inspected in our workshop before it leaves, and every one comes with complete protection for five years.
In-house guarantee
Against manufacturing defects, backed by a 10-year frame warranty.
5-year insured warranty
Independent, insured cover for the complete product.
Accidental damage
Complimentary 5-year cover for spills, stains, rips and scratches.
Nothing to pay
No excess and no charges. A technician visits your home to repair or replace.
What's covered
Structural defects
- Frame breakage or warping
- Seam and stitching separation
- Leather hide lifting or peeling
- Broken buttons and castors
- Metal parts bending or breaking
- Peeling finishes on wood or veneer
Accidental damage
- Rips, tears and burns
- Scuffs, scratches and punctures
- Dents, chips and breakages that go through the surface finish
- Damage caused by pets (up to three claims during your cover)
Accidental stains
- Food and drink
- Ink, paint and dye
- Cosmetics, soap and shampoo
- Human and pet bodily fluids
- Wax, polish and glue
- Dye transfer from clothing and newspapers
- Water and heat marks
What's not covered
- Normal wear and tear
- Damage in transit or before delivery (see our Delivery and Returns policies)
- Commercial use
- Damage caused by third-party contractors
- Deliberate damage, or damage from stains left untreated or cleaned incorrectly
Full details are in the Insurance Product Information Document (IPID) and policy wording, which are emailed to you after delivery.
Who can claim
- You must live in the UK and be 18 or over.
- The piece must be kept in your permanent home in the UK.
- Cover starts once your piece has been delivered.
Making a claim
If an accident happens, call 03330 151 216 for advice before you try to clean or repair anything.
Claim online at loxacover.com/customers or call 03330 151 216. For general questions about your cover, contact Loxa on 02045 927 543.
If you make a claim, a technician will visit your home to assess and repair your piece. If a repair isn't possible, you'll receive a like-for-like replacement, or a refund of the item's value. There is no excess and nothing to pay.
About the insurance
The warranty and accidental damage cover are provided through Loxa Furniture Insurance. The insurance is provided by Acasta European Insurance Company Limited (registered no. 96218), which is authorised and regulated by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority for the conduct of UK business (Firm Reference Number 456936). Loxa is a trading name of Loxa Ltd, registered in England and Wales (company number 14654818), an insurance intermediary authorised and regulated by the Financial Conduct Authority (FCA no. 1018666). You can check these details at fca.org.uk.
Caring for your leather
- Dust or wipe your furniture every few weeks to remove surface dirt, which can dry out the leather over time.
- Treat the leather every few months with a leather conditioner to keep it supple and prevent cracking. We send a complimentary Staingard care kit with your order to get you started.
- Avoid long periods in direct sunlight, which can fade and dry the leather.